What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity and process transactions — your name, contact details, and the payment method you choose, whether that is DANA, OVO or GoPay. Each time you deposit or withdraw, the transaction reference
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tied to your e-wallet is logged so our finance team can match and confirm it accurately. We also collect device identifiers and session data to keep your account secure across sessions — if you log in from Jakarta on mobile and later switch to a desktop
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browser, we use that continuity data to flag unusual access rather than interrupt your normal flow. Beyond payments and device data, we may collect voluntary information you provide to our support team, such as account queries or wallet verification requests. We do not sell your personal
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data to third parties. Data shared with payment processors, such as the rails that handle DANA and GoPay transfers, is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type — payment records are kept as long as legally
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required, while session logs are reviewed and pruned on a rolling schedule. Where local law in Indonesia governs data handling, we follow those requirements as a baseline.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.